This oversight of key business processes makes the role of operations manager an excellent prospect for high-level career progression. The primary function of an operations manager is often to manage processes, budgets and people, whether in a retail, legal or transport setting.Īn operations manager duties may also include supporting the production planning process and ensure key performance indicators (KPIs) are in place and production targets are met. Your specific duties as an operations manager may vary but there are key responsibilities of operations managers common across all sectors. Roles and responsibilities of operations managers As an operations manager is responsible for the smooth running of a service or organisation, overtime is often inevitable.Ĭareer prospects for an operations manager are good, thanks to the holistic nature of the role and the experience available. The role might typically be 9-5 but, depending on the sector, you might be required to work shifts (certainly in NHS roles, for example) or part-time hours. The role also involves driving growth strategy and balancing global needs. For instance, you must be able to match individuals to client needs in order to balance objectives and goals from both sides. There are a number of tasks unique to operations managers. Project delivery functions include delivery assurance, quality assurance, client delivery and relationship management while strategy responsibilities lie in ops plans and strategy support.” This is linked to the budgeting aspects of the role, in which the operations manager must manage margins, costs, budgeting and forecasting. Part of the core operations responsibilities include resourcing or staffing, recruitment and financial processes, such as invoicing.
Neil Mcgregor, operations director, REPL Group, says: “The role of an operations manager is really split into five key areas: people, core operations, budgets, project delivery and strategy.Īs an operations manager, you are responsible for managing a team of people, which involves both the engagement and development of these people. The role of operations manager varies depending on seniority and specialism but there are a few commonalities. You might be wondering what an operations manager does all day and how the operations manager job role differs from the role you might be doing already or how your studies can fit into a career in operations management. “A good operations manager is responsible for processes being followed and that teams are facilitated collaboratively to continuously improve these processes,” says Alister Esam, CEO of the process management tool, Process Bliss. The job of an operations manager can be hard work but extremely rewarding, with demonstrable results and a real impact on business outcomes. While the job can vary greatly, there are common attributes and responsibilities, which we will cover extensively below, using a range of experts from HR and operations management. In a nutshell, it’s the smooth running of operations in any organisation or company. What is operations management and where does an Operations Manager fit in to this?
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